Alam Kul Kul Boutique Resort - Kuta,
We interview Alam Kul Kul Boutique Resort's Marketing Executive - Lil in this article! Thanks Lil for granting us this interview!
Lil have been working here for almost 7months now!
Balikutabeach: Iil how many rooms do we have at the Alam Kul Kul?
Iil: We have 80 rooms with 7 categories. Children's rooms, Alam Room, Family Room, Quad Room. We have villas with 3 categories, Alam Villa, Java Villa and Bali Villa.
Balikutabeach: What is the approximate area of the hotel?
Iil: Its about 10,000sqm
Balikutabeach: What kind of restaurants do you have?
Iil: We have 2 restaurants. The first is Asian offering western specialties as well and other is Papa's Cafe.
Balikutabeach: What facilities do you have?
Iil: We have 2 swimming pools of different size. Then we have a Jamu health Spa, book shop, travel agent. We have renovated the hospitality lounge which was finished in the middle of December. It is like an exit lounge in the airport with AC. The reception is there, travel and then internet access, small bar, small karaoke corner and then also TV room providing a choice of soft drinks.
Balikutabeach: Do both swimming pools have a pool-bar?
Iil: Only 1 of them.
Balikutabeach: What are the opening hours?
Iil: It is open from 9am-7pm.
Balikutabeach: When a person walks into the Alam Kul Kul what design elements and style elements do you think they notice?
Iil: Actually this is a boutique concept, a combination of traditional Balinese style with the interior design. That is supplemented with the furniture.
Balikutabeach: What kind of customer are you designing this for?
Iil: Our market, some of them are couples and we have families as well. Our main market is from Australia and Japan.
Balikutabeach: Obviously the Spa is part of the hotel and its quite a small hotel. Do a lot of the guests come here and go to the Spa everyday?
Iil: Yes. Most of them are Japanese. Japanese love the Spa.
Balikutabeach: Just to make sure, the hotel is not just for people who want to use the Spa. You can stay in the hotel without using the Spa?
Iil: Yes its no problem.
Balikutabeach: Because when you have such a small hotel with a Spa like that some people might think that the hotel and Spa come together in some way.What about the decorations in the lobby. I see some Java style furniture and some Dutch furniture and some carved Balinese decorations.
Iil: That's right and you can see the antique furniture, like 'semi-finished' . We also have one small meeting room which is complete with traditional antiques, there is no carpet, we keep it natural. Very different from the other meeting rooms. The audience can feel the traditional atmosphere.
Balikutabeach: You said already that couples and families like the hotel. Would this Bali hotel be good for honeymoon couples?
Iil: We have 23 villas which are good for couples.
Balikutabeach: Do you think this hotel has a good location?
Iil: Yes we are in Kuta Beach so are surrounded by the shopping, shops, restaurants and bars. We are right on the beach.
Balikutabeach: From the airport about 20 minutes?
Iil: 15 minutes.
Balikutabeach: Papa's Cafe has a pretty good reputation too.
Iil: Yes they have a franchise in Perth as well called Lemon Cello. They make very good pizzas.
Balikutabeach: What extra selling points does this hotel have others in the same price range?
Iil: The quality of service and then the quality of product. The customer can have anything they want, when they want. That makes the difference. We have 150 staff for 80 rooms so one room gets almost 2 staff each.
Balikutabeach: Do you provide any 'in-house' entertainment?
Iil: Yes we have 2 Balinese performances a week. Once a week we do a 'management cocktail party' and we invite all the guests, free drinks and finger food. At the end of the event we give a lucky draw with vouchers for the restaurant, the Spa and one for Papas Cafe. The point is we want to get feedback form the guests. All the management will meet the guests to get feedback.
Balikutabeach: Is there anything else you want to tell me about the hotel?
Iil: We just won a gold award from a travel magazine in Australia as the most popular resort in SE Asia among their readers.
80 rooms with 7 categories. Children's rooms, Alam Room, Family Room, Quad Room. We have villa with 3 categories, Alam Villa, Java Villa and Bali Villa.
Restaurants and bars:
The Bunga Kelapa; Fine Indonesian Cuisine and Western Specialties
The Veranda; Sunset Cocktail Bar overlooking the famous Legian Beach
Kamboja Bar and Terrace; Lobby Bar and Entertainment
Papa's Cafe; Bali's only beachside Mediterranean Restaurant
Poolside Health Bar; Fresh Tropical Fruit and Light Snacks all day long
Hotel Services & Facilities:
Library with Internet Services, Gift Shop and Drugstore, Tour and Travel Office, Business Center with Internet, Postal Service, Money Changer, Duty Manager 24 hours, Multilingual Staff, Doctor on Call, Child Day Care Center, Baby Sitting, Two Swimming Pools, Jamu Traditional Spa.
Surfing, Sailing, Diving, Golfing, Fishing, Whitewater Rafting, Hiking, Mounting Biking.
Opening hours : 09.00-23.00 hrs
. Private check in and check out
. Refreshing cool towel upon check in
. In-room registration or in the AlamClub
. Tropical fruit platter in the villa u11pon arrival
. Welcome flower in the villa upon arrival
. Up-graded room amenities from Jamu Traditional Spa
. Daily Newspaper
. Daily turndown service
. Choice of Continental breakfast at the AlamClub or Buffet breakfast at Bunga Kelapa Restaurant
. Daily Tea/Coffee/Soft Drinks and Cookies and Snacks during opening hours
. Complimentary Evening Cocktails with Beers/House Wine/Local Cocktails between 17.30-19.30 hrs
. Butler service on call from 07.00-24.00 hrs
. Free Internet facilities
. Free local telephone calls and fax
. Mini Library with International magazines